Privacy Policy

Effective Date: December 4, 2025
Last Updated: December 4, 2025

1. Introduction
Madmun AI ("Madmun," "we," "us," or "our"), located at Silicon Oasis Building 2A, Dubai, UAE, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trading signals service at madmun.ai (the "Service").
By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide
- Account Information: Name, email address, phone number, country of residence
- Payment Information: Billing address, payment method (processed by secure third-party providers)
- Subscription Information: Selected plan, subscription dates, renewal preferences
- Investment Profile: Investment goals, risk tolerance, portfolio size (optional)
- Communications: Support requests, feedback, email correspondence
2.2 Information Automatically Collected
- Usage Data: Login times, features accessed, signals viewed, time spent on Service
- Performance Data: Self-reported trading results (for ROI guarantee validation)
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session management, preferences, authentication tokens
2.3 Information We Do NOT Collect
- Direct access to your brokerage accounts
- Trading account credentials
- Actual trading history or positions
- Bank account details (handled by payment processors)

3. How We Use Your Information
We use collected information to:

Provide AI-generated trading signals based on your subscription tier
Process payments and manage subscriptions
Send time-sensitive trading signals via email/SMS
Validate ROI guarantee claims for Premium Plus subscribers
Improve our AI algorithms and signal accuracy
Provide customer support and respond to inquiries
Send service updates, maintenance notices, and important alerts
Detect and prevent fraud, abuse, or unauthorized access
Comply with legal obligations

4. Information Sharing and Disclosure
We do not sell or rent your personal information. We share information only:

4.1 With Service Providers
- Payment Processors: To handle subscription billing
- Email/SMS Providers: To deliver trading signals
- Analytics Services: To improve our Service (aggregated data only)
- Cloud Infrastructure: For secure data storage
4.2 For Ultra Premium Services
- Partner Family Offices: Only subscriber name and contact info, with explicit consent
- Partners receive no trading history or performance data from us
4.3 Legal and Safety Reasons
- To comply with applicable laws, regulations, or legal process
- To protect our rights, property, or safety
- To investigate fraud or security issues
4.4 Business Transfers
- In connection with merger, acquisition, or sale of assets
- You will be notified of any change in ownership

5. Data Security
We implement appropriate security measures to protect your information, including:

Secure encrypted connections for data transmission
Password-protected accounts
Limited access to personal information by employees
Regular review of our security practices
Secure third-party payment processing

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

Active Accounts: Data retained while subscription is active
After Cancellation: Basic account data retained for 3 years for legal/tax purposes
Performance Data: Retained for 5 years for ROI guarantee validation
Marketing Data: Retained until opt-out
Payment Records: As required by financial regulations

7. Your Rights and Choices
You have the right to:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request removal of your data (subject to legal requirements)
Portability: Receive your data in a structured format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your data

To exercise these rights, email privacy@madmun.ai. We will respond within 30 days.

8. Cookie Policy
We use cookies for:

Essential: Authentication, security, session management
Functional: Remember preferences, settings
Analytics: Understand usage patterns (anonymized)

You can control cookies through browser settings, but disabling may affect functionality.

9. International Data Transfers
As we operate from Dubai, UAE, your data may be:

Stored on servers in various countries
Accessed by support staff in different locations
Subject to local laws where stored

We ensure appropriate safeguards through contractual clauses and security measures.

10. Marketing Communications

Trading Signals: Essential service emails cannot be opted out while subscribed
Promotional Emails: Can be opted out via unsubscribe link
SMS Alerts: Manage preferences in account settings
We never share your contact information for third-party marketing

11. Children's Privacy
Our Service is not intended for anyone under 18 years of age. We do not knowingly collect information from minors. If we discover such data, we will promptly delete it.

12. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

13. Updates to This Policy
We may update this Policy to reflect changes in:

Legal requirements
Our data practices
Service features

Material changes will be notified via:

Email to your registered address
Prominent notice on our website
30 days before changes take effect

14. Contact Information
For privacy-related questions or to exercise your rights:
Data Protection Officer
Madmun AI
Email: 15madmun@gmail.com
Address: Silicon Oasis Building 2A, Dubai, UAE
Response Time: Within 30 days
For urgent privacy concerns, contact: urgent-privacy@madmun.ai

By using Madmun.ai, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated into and subject to our Terms of Use.